Privacy Policy

We take user privacy seriously. 乐鱼APP strictly protects all personal information collected from registered users, including names, email addresses, phone numbers, and mailing addresses. We are committed to safeguarding your data and assure you that we do not share your personal information with any third party.

Furthermore, we do not store any credit card information on our servers. All payments are processed securely through leading payment gateways such as PayPal and Paddle, and our website uses SSL encryption to ensure your transactions are safe.

Your Data Rights and Our Commitment

Data collected when you visit the 乐鱼APP official website.

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Refund Policy Overview

• The purchased product has a fault that does not match its description, and we are unable to provide a solution.
• Product functionality is affected by force majeure events beyond our control.
• You initiated a dispute process before contacting our support team for assistance.

Non-Refundable Situations

• The product was damaged due to improper use or unauthorized modification by the user, not caused by a manufacturing defect.
• You filed a refund or dispute request directly with the payment platform without first contacting our customer service team to resolve the issue.
• The product you purchased significantly differs from the detailed description on our platform, rendering it unusable, and we are unable to provide effective technical support.

Account and Service Management